Suhailan Salehuddin

HR Operations & Transformation Leader (19+ Years)

HR Operations and HR Services professional with 19 years of experience leading HR shared services, employee lifecycle management, payroll benefits, compliance, and process transformation across multinational and regional environments.

Experienced in driving operational excellence, SOP standardization, vendor governance, and employee experience initiatives across Malaysia and Southeast Asia.

Suhailan Salehuddin

Professional Experience

HR Services Executive Manager

Zurich MalaysiaJan 2018 – Present
  • Lead HR operations covering payroll, benefits, employee lifecycle management, and HR shared services.
  • Spearheaded HR Services transformation, driving efficiency, compliance, and digitalization (ServiceNow, HR Knowledge base, vendor management).
  • Implemented standardized HR processes and procedures across all employees, ensuring consistency, compliance, and improved efficiency.
  • Reviewed and relaunched the Employee Handbook, ensuring policies were up-to-date, compliant, and clearly communicated across the organization.
  • Successfully led the Flexible Benefits Program annual selections with Broker, ensuring smooth execution and employee satisfaction.
  • Managed annual HR Services and benefits budget, ensure cost efficiency while maintaining employee satisfaction.
  • Led and executed employee engagement strategies, driving initiatives that strengthened workplace culture and improved employee experience.
  • Facilitate in the vendor selection process for benefits which include paperwork and due diligence process management.
  • Rolled out employee communication for new HR Services launches and initiatives, ensuring clarity, consistency, and high employee engagement.
  • Partner closely with HRBPs, Compliance teams, and business stakeholders to ensure service excellence.
  • Managed Bank Negara Malaysia (BNM) compliance reporting and audit deliverables.

Manager – HR Services

Nando’s Chickenland Malaysia Sdn. Bhd.Sep 2017 – Jan 2018
  • Managed payroll, compensation, benefits administration, and HR operational support.
  • Oversee employee benefits management, including insurance and vendor coordination.
  • Led insurance renewal and benefits negotiation with brokers and providers.
  • Led the HR systems enhancement and process improvement initiatives.

Business Consultant

Signature Trend Sdn. BhdJan 2013 – Aug 2017
  • Delivered HR and organizational development consultancy projects across Southeast Asia, including Brunei.
  • Developed Human Capital plans, KPI frameworks, leadership development, and HR transformation initiatives.
  • Led HR process improvement and policy standardization projects for government and corporate clients.
  • Plan, organize, lead and control of the overall employee compensation and benefits program and ensure compliance to relevant Acts and Regulations. Developed the 3 years Human Capital plan with key HR Executives and transformation initiatives in business process improvement (eHRMS) and Key Performance Indicators (KPIs) setting for all employees.
  • Implementation of structured talent development program, covering Strategic Planning, Project Management & Presentation Skills.
  • Formulate talent management strategies including leading the development and operationalization of Human Capital initiatives in accordance with the overall business strategy and goals. Be part of the team to develop and implement the Strategic Plan of Agriculture and Agri-food for our Client in Southeast Asia.
  • Restructured the attendance, training and leave management modules by developing the Big Data Application.

HR Manager / HR Executive / PA

Tesco Stores (Malaysia) Sdn. Bhd.May 2004 – June 2012
  • Managed HR operations including payroll, recruitment, training, and compensation support.
  • Supported HR policy reviews, employee database management, and HR reporting.
  • Facilitated training and HR operational support across retail operations.

Education & Certifications

Diploma in Secretarial Science

Inpens College, Malaysia • DECEMBER 2000

Expertise

HR Operations & Shared ServicesEmployee Lifecyle ManagementHR Governance & CompliancePayroll, Benefits & Vendor ManagementHR Process ImprovementHR Transformation & AutomationService Delivery ExcellenceStakeholder ManagementEmployee Experience & Engagement

Language

Malay (Native)English (Professional Working Proficiency)

Regional Exposure

MalaysiaSingaporeIndonesiaBrunei